Rated 4.9 by 90+ Philadelphia businesses
Net Philly looks after your help desk, cybersecurity, backups and network for one steady monthly fee, with technicians who know how Philadelphia offices are built and wired.
A typical Philadelphia office relies on a copier company, an internet provider, a software reseller and a colleague who is good with computers. When something fails, each points at the next. With Net Philly one team is responsible for all of it, from password resets to the firewall.
We check your systems daily, fix small faults before they grow and send a short monthly report listing what we did. Here is how managed IT services work in practice.
Your team reaches an actual technician by phone, chat or email, and most requests are finished while they wait. We document your office early, so nobody explains the setup twice.
Already have an IT person? Co-managed IT gives them backup. Only need help with one issue? Start with IT support services.
Your people work from towers, row houses and former factories across the region. Remote help reaches every desk in minutes, and a technician drives out when hands-on work is needed.
Law firms, consultancies and finance teams around City Hall work in older towers with shared risers, strict access rules and tenants who all need the same maintenance windows. Managed IT here means coordinating with building staff and keeping remote access dependable for SEPTA commuters.
Wealth managers, boutique firms and medical offices around Rittenhouse occupy converted townhouses and mid-rise offices. Managed IT plans Wi-Fi around thick walls and keeps client records encrypted and backed up.
Research groups, startups and healthcare teams near Penn, Drexel and the hospitals handle grant data, patient records and fast-changing staff. Managed IT supplies device management, access control and documentation reviewers expect.
Design studios, agencies and small tech companies in Old City work in historic buildings where new cabling is hard. Managed IT relies on well-placed access points and keeps guest and staff networks separate.
Creative firms, makers and startups in former factories grow quickly and rearrange often. Managed IT makes onboarding repeatable and protects shared files and point-of-sale systems.
Contractors, restaurants and family-run businesses in South Philly need dependable payments and simple, affordable support. A managed plan covers updates, backups and a help desk for one monthly fee.
Small professional offices and clinics along the Schuylkill rely on a few critical systems. Managed IT keeps them patched, backed up and protected without a full-time hire.
Regional offices, pharmaceutical suppliers and corporate teams around King of Prussia connect to headquarters elsewhere. Managed IT monitors those links and gives local staff the same help desk as head office.
From the first call to a fully supported office, usually within a month.
A short call and a review of your devices, network, backups and security basics, with a written summary of what works and what is risky.
A clear monthly price per user, what is included and what happens in the first 90 days. Nothing is signed yet.
Your team moves over in stages without downtime. Every login, device and vendor is documented and handed to you.
Philadelphia companies usually take one of three routes with IT. This is how they compare on cost, coverage and the weak spots that only show when something fails.
| Topic | Net Philly | In-House IT Hire | Break-Fix IT |
|---|---|---|---|
| Monthly cost | One fee per user | Salary, benefits & tools | Invoice after invoice |
| Who answers | A full help desk | One employee | Whoever is free |
| Evenings & weekends | Monitored around the clock | Rarely anyone | Not covered |
| Time off | Fully covered | Support stops | Not applicable |
| Security & backups | Checked daily | When time allows | Only after trouble |
| Documentation | Written down & yours | Mostly in one head | Rarely kept |
| Time to start | 2 to 4 weeks | 2 to 3 months to hire | Same day, every time |
Our old provider answered tickets the next day. Now somebody picks up right away and most problems are solved on the first call. The constant complaints about IT in our office stopped.
We switched providers during a busy grant season and worried about it. Everything kept working for the three weeks it took, and we received full documentation at the end.
Repairs used to come with their own invoices. Now it is one monthly amount, a short report and a talk about upgrades before something fails. Budgeting for IT takes minutes.
Offices across the region: Center City, Rittenhouse, University City, Old City, Fishtown, South Philadelphia, Manayunk, King of Prussia and Cherry Hill. Most problems are solved remotely, and a technician visits when hardware, Wi-Fi or cabling needs hands-on work.
A help desk for your staff, updates for every device and app, security monitoring, backups that are test-restored, network management and regular planning, all for one fee per user each month. See managed IT services for each part.
Most offices pay a fixed monthly fee per user. It depends on people, devices and security needs, and you see it in writing after a free assessment. The Philadelphia pricing guide shows typical ranges.
Yes. With co-managed IT your own person stays in charge, and we add help desk capacity, round-the-clock monitoring and cover for time off.
Two to four weeks for most offices. We document accounts, devices and passwords first, then move support over in steps so your team keeps working.
Yes. Remote help fixes most issues within minutes. When a printer, switch, access point or workstation needs hands-on work, a technician visits.
Mostly teams of 5 to 150 people: law and accounting firms, medical practices, research groups, nonprofits, contractors and growing offices that want a dependable IT team without hiring one.
November 6, 2026
What Philadelphia offices pay per user for managed IT, three sample budgets from Center City to King of Prussia and the costs missing from the first quote.
Read the guideNovember 3, 2026
A checklist for comparing Philadelphia IT providers, the questions that expose weak answers and a 30-day plan for switching without downtime.
Read the guideOctober 31, 2026
First-year costs for a 25-person Philadelphia office, a calculator for your own numbers and a clear verdict on when hiring still wins.
Read the guideA free assessment shows what works, what is risky and what it would cost to fix.